We offer a refund on any items purchased on www.risinglotus.com – they must be returned in the original condition (unworn, unwashed, with tags still attached) and received within 21 days of purchase (i.e. from the date listed on your receipt). Proof of purchase is required for all returns and shipping costs must be covered by the customer.
Unfortunately, we are unable to refund the initial postage costs on all domestic or international orders.
Please note that all underwear, gift cards, and sale items are non-returnable. Rising Lotus monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.
Temporary COVID-19 update - In response to COVID-19, we have extended our return policy so you have 60 days from the ship date to have your items returned to us. We will closely monitor the situation and will review and extend our return policy accordingly. Please process your return as soon as you safely can.
Temporary COVID-19 update - For the health and safety of our team, we only have a small and very limited team on-site. We will process all returns as quickly as possible, but there may be delays due to limited staffing.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your request. After everything is checked and all good, you will receive your refund in the original form of payment approximately 5-7 business days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, please kindly check your bank account again. If you still don’t see it, please contact your credit card company, it may take some time before your refund is officially posted. If still no luck, then please contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of the above and you still have not received your refund yet, please contact us at email@example.com
Rising Lotus Limited reserves the right to make amendments to any of the above Returns Policy.